Shipping policy

📦Shipping

Before it ships
Every piece is inspected and packed by hand. Ready-to-ship work usually leaves the studio within 3–5 business days, often sooner. Made-to-order and personalized pieces are created individually and generally need 2–3 weeks before dispatch — if yours will take longer, we’ll write and tell you. During especially busy stretches, please allow a little extra time; we’d rather send your piece right than send it fast.❤️

Delivery times
Once your piece is on its way, these are the estimates our carriers give us:

• United States — 8–16 business days

• Canada, Australia & Europe — 8–16 business days

• Everywhere else — 10–20 business days

These are estimates, not promises. Customs and busy periods can add a few days, and that part sits with the carrier rather than with us.

Shipping cost
We offer complimentary standard shipping on every order to ensure a seamless shopping experience. Whether you purchase one piece or fill your box with five, shipping is on us.

Tracking your order
As soon as your order ships, we’ll email you a tracking number. Give it up to 48 hours to come to life — carriers usually take a little while to scan a new parcel into their system. If tracking then goes quiet mid-journey, that’s normal; parcels tend to move faster than their updates. If it stays quiet for more than ten days, write to us and we’ll chase it.

Duties & taxes
Wherever we’re able to, we settle import duties and taxes up front, so for most orders there’s nothing further to pay on delivery. If your local customs office does apply a charge we weren’t able to collect at checkout, get in touch — we’ll look at it with you.

🏠Getting your address right
Please check your delivery details carefully at checkout; once a parcel is with the carrier, we can’t redirect it. If a parcel comes back to us because the address was wrong or incomplete, or because nobody claimed it, we’re glad to send it out again — the cost of reshipping is the buyer’s.

⚠️If your parcel is late, or doesn’t arrive
If your parcel hasn’t reached you within 30 days of dispatch, email us with your order number. We’ll open an inquiry with the carrier and stay with it until there’s an answer — you won’t be left chasing it alone. If a parcel is confirmed lost, we’ll replace it where we can (our pieces are one of a kind, so an identical replacement isn’t always possible) or refund you in full.

 

💡A few small things that help

• Ordering more than one piece? They travel together in a single parcel — less packaging, and often a smoother trip.

• We don’t print prices on packing slips, so any Swaylight parcel is ready to be given as a gift.

• If you need the carrier to do something specific — leave it with a neighbor, ring twice — add a note at checkout.❤️